FAQs

Salary Sacrifice

Finance Types

Electric Vehicles

There are a few types of electric vehicles (EV). Some run purely on electricity, and others on a combination of electricity and petrol or diesel, called hybrid electric vehicles.

Battery (BEV) – This means the car runs solely on electricity and gets all its power from a battery, which is plugged in to recharge. They don’t produce any exhaust emissions like traditional cars.

Plug-in Hybrid (PHEV) – These cars have a small electric range, which needs to be plugged into an electricity source to recharge their battery, but also have a traditional fuel engine that utilises petrol or diesel to keep you moving if you run out of charge, or if you reach certain speeds and acceleration. When running on fuel, these cars will produce emissions but when they’re running on electricity, they won’t. 

Hybrid (HEV) – These cars run on petrol or diesel but also have an electric battery too, which is recharged through regenerative braking. These let you extend your fuel economy by automatically switching to EV mode at certain speeds and if enough battery power is available.

Charging options vary from a domestic 3-pin socket which charges at 3.7kW per hour, to a super-rapid which charges at 250kW per hour. The choice for you will be dependent on whether you have access to private ChargePoints, whether you are on a long journey, and what the charge-speed capacity of your vehicle’s battery.

EV User Guide

We’ve put together a Isle of Wight specific map of charging locations here

Ordering

Discovery – A short discovery call or meeting with one of our knowledgeable team will enable us to establish your requirements for the vehicle and finance type before quoting.

Credit – If you’re happy with the quote we will need to establish a suitable credit line through an online finance application. 

Order – Following finance acceptance you will check T&Cs and sign your order form online, At which point we secure your vehicle and finance package at the quoted rate.

Finance Agreement – We will assist you with authorising your credit agreement with the finance company, which is usually done via e-sign. 

Delivery – We’ll keep you updated and when your vehicle arrives, we will arrange delivery to your door. In most cases, your payments will be taken by DD after delivery.

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A pre-registered vehicle is if your vehicle has been registered more than a week before your delivery.

Pre-registered vehicles can effect your MOT and warranty period. As these are taken from the date the vehicle was first registered and not the date of delivery to yourself.

Please see our In Contract section for further details on the MOT and warranty information.

If you are unsure please contact us.

Delivery

The delivery driver will drive your vehicle to port, where it will be signed for and brought over to the Island.

The vehicle will be collected by one of our trusted delivery agents from East Cowes and driven to you, at which point you will be required to check and sign a delivery note. 

Driven delivery is included in the price. The delivery method of your new vehicle cannot be specified unless you request a transported delivery, which would incur additional costs.

No, a specific time for delivery cannot usually be specified. 

You will need to be available throughout the day of your delivery date. The delivery driver and delivery company will have your contact number and should contact you prior to delivery to inform you of an estimated time of arrival. This call cannot be guaranteed, however, which is why we advise our customers to ensure that there is someone available to take delivery throughout the day.

Your mileage allowance starts on delivery. 

If your vehicle is driven to you, there will be delivery mileage on your new vehicle. This will not be included in your annual mileage within your contract. Your contract with the finance company will start from the moment you accept the delivery; the delivery mileage will be recorded on the delivery sheet, and this will be the point your mileage allowance begins.

Yes, it is your responsibility to make sure the vehicle is insured comprehensively. 

It is worth noting when arranging your insurance that the registered keeper and owner of the vehicle will be the finance company, details of which can be found in your finance documents and delivery confirmation email. They will retain the registration document. 

New vehicles don’t usually show up on online registration number searches using many online insurance quoting systems. It is usually better to give them a call to request a quote, as they should be aware that as a new vehicle it won’t yet be searchable using the registration number, so will require manual input of the vehicle details and value to retrieve a quote. We will confirm this information within your delivery confirmation email.

In-contract

Standard manufacturer breakdown cover is included for the first year. 

If you have opted to include maintenance, you will receive breakdown cover throughout your contract.

Details of your vehicle breakdown cover will be found in the vehicle handbook, in your vehicle’s onboard system, and sometimes in the driver’s door well.

If you have opted to include maintenance, you should contact the provider or finance company who will arrange this for you.

Funder Contact Details

Servicing must be carried out at an approved garage or main dealer. 

New vehicles usually have a service warning light to alert you when a service is due. Manufactures will usually have a centralised service records that will hold your service information in a digital format. However, some still issue service books, which should be in your vehicle on delivery. 

If in doubt please contact your local dealer to confirm the service schedule, as they will hold the most up to date information.

If you have added a maintenance package, this will usually be provided by the finance company and they will provide details of how to get in touch with them to arrange services, maintenance, or tyres in the handbook. If in doubt, please contact us.

Funder Contact Details

New vehicles do not need an MOT until 3 years after registration, which is likely to fall in your contract period.

Once your vehicle is 3 years old, you will need an MOT every year. If your vehicle was pre-registered the vehicle MOT is effective from the date the vehicle was first registered and not the date of delivery to yourself.

If you opt to include maintenance the MOT will be covered, alongside servicing etc.

If you are unsure of when your vehicle was registered, please contact us.

All cars come with a standard manufacturer’s warranty – typically 3 years.

If your vehicle was pre-registered the vehicle warranty is effective from the date the vehicle was registered and not the date of delivery to yourself. If you are unsure of when your vehicle was first registered, please contact us.

Work carried out after the warranty expiry date will be at your cost, but there maybe an exception if you have maintenance included within your lease, but this will need to be confirmed directly with your funder.

Funder contact details

If you feel there is a warranty issue with your vehicle, you will need to contact your local dealer.

Contact your local dealer, or tyre replacement service.

If you have opted to include maintenance and tyres, you can book directly with your funder via phone or portal.

Funder Contact

If you’ve not already paid your initial payment prior to delivery, this will be taken by direct debit 1-7 days after delivery. Your monthly payments will be taken by Direct Debit monthly thereafter.

All payments are taken from the account detailed in your finance documents, and usually commence 1 month following delivery. The finance company will usually write to you or email you with a payment schedule. 

If you have any payment queries throughout your contract, or would like to change the payment date please contact the finance company directly.

Funder Contact Details

You will need to contact your funder directly.

Please let us know if you need any assistance.

Funder Contact Details

Usually this can only be done after you have taken delivery.

As the funder will be the registered keeper of the vehicle they will need to process this for you, and they will charge be a fee for this service. You will need to request this is with your funder. Please get in touch if you need any help.

Funder Contact Details

Don’t worry, we will be in touch 3-6 months before your vehicle is due back to walk you through it.

Whether you want to replace your vehicle, arrange an extension of your contract, or just send it back, we will be here to help walk you through the process and make it as simple as possible. 

You can of course discuss extension or collection options directly with your funder if you prefer.

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Collection

Collection cannot be booked until 4-6 weeks before end.

We’ll contact you 12 months before, to give you plenty of time to consider your options, although we won’t be able to assist you with booking your collection until 4-6 weeks before contract end. 

You can of course contact the funder directly to discuss at any point during your contract.

Funder Contact Details

Let us know and we’ll advise you how and when this can be done.

We’ll contact you 12 months before, to give you plenty of time to consider your options, although we won’t be able to assist you with extending your contract until 4-6 weeks before contract end. 

You will need to provide your current mileage reading when requesting an extension.

You can of course contact the funder directly to discuss at any point during your contract.

Funder Contact Details

The finance company will invoice you after collection.

Excess mileage will be charged at the pence per mile rate stated on your finance agreement, and invoiced following collection. Excess mileage is the miles over the total contracted, plus any delivery miles recorded by the agent at handover.

Please check your agreement to forecast any charges in advance of collection.

If you need any help confirming your contract mileage please contact us.

You can of course contact the funder directly to discuss.

Funder Contact Details

You will need to return the vehicle in a clean and ‘fair’ condition.

This includes, but is not limited to:

  • Servicing and MOT up to date
  • Tyre treads meet minimum legal requirements
  • Electric features are working correctly
  • All keys and accessories supplied are in working order and in the vehicle on return
  • The interior is in good condition
  • The exterior only has minor surface damage
  • Any stored data is deleted – eg addresses and contacts
 
For further information please view your Funder’s own Fair Wear and Tear Guide:
 
ALD Fair Wear and Tear Guide – Click Here
 
Arval Fair Wear and Tear Guide – Click Here
 
Leaseplan Fair Wear and Tear Guide – Click Here
 
Lex Autolease Fair Wear and Tear Guide – Click Here
 
Novuna Fair Wear and Tear Guide – Click Here
 
Ogilvie Fair Wear and Tear Guide – Click Here
 
The British Vehicle Rental & Leasing Association’s (BVRLA’s) Fair Wear and Tear Guide is an industry-wide accepted standard, outlining the condition a vehicle should be returned in to avoid damage fees.
 
If your funder is not listed above you can contact them directly to request a copy.
 
Get in touch if you have any concerns.
 

You can, but will have to pay a termination charge based on the remaining payments and current mileage.

If you hand your vehicle back early, you will usually still have to pay all or a percentage of the remaining rentals. Please contact us and we can advise further details and the next steps you will need to take.

Alternatively you can contact your funder directly to discuss.

This is sometimes possible but depends on your funder and eligibility checks.

The transfer of a contracted vehicle, also referred to as a novation, is sometimes possible but depends on your funder. If the funder allows for a transfer of contract, the person the lease is being transferred to will need to go through eligibility checks.

If the transfer is to another driver within the same company this process is much simpler.

Please contact us to discuss and we’ll point you in the right direction.

Still have any questions?

If you are still unsure about anything, please contact us. A member of our team would be very happy to help.

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Reach out to us today for more information about our bespoke salary sacrifice offering. We’ll be in touch as soon as possible.